Refund policy
Refund Policy
Returns, Replacements & Refunds
At BYNQO we want you to be happy with your purchase. Please read this policy before placing an order.
1. Eligibility You can request a return or replacement within 7 days of delivery if the product you received is:
- Damaged or broken on arrival
- Defective or not working
- Different from what you ordered (wrong item, colour or variant)
- Missing parts or accessories
To be eligible, the item must be unused, in its original packaging, with all accessories and tags.
2. Unboxing video required For damaged, defective, wrong or missing-item claims, please share a clear, uncut unboxing video starting from the sealed package. Claims without an unboxing video may not be accepted.
3. Non-returnable cases
- Change of mind after the product has been shipped
- Products damaged due to misuse or improper handling
- Requests raised after 7 days from delivery
- Orders refused at delivery without a valid reason
4. How to request a return Email us at with your order number, photos and the unboxing video. Our team will respond within 48 hours with next steps.
5. Cancellations You may cancel your order free of charge before it is dispatched. Once an order has been shipped, it cannot be cancelled.
6. Refunds Once your return is received and inspected (or your claim is approved), we will issue a replacement or refund. Approved refunds are processed within 5–7 business days to your original payment method (UPI, card, net banking or wallet).
Your bank may take a few extra days to reflect the amount.
7. Contact Questions about returns? Email or call +91 62829 48617.